Privacy Policy

Company Name: Changzhou Luban Environmental Protection Technology Co., Ltd
Website: https://czlubantech.com
Office Address: 50 Liluo Road, Jiandong Village Committee, Lijia Town, Wujin District, Changzhou, 213000, CN
Business Support Contact: support@czlubantech.com
Key Account Contact: guozhihui1@czlubantech.com

1. Scope and Services Covered

This Privacy Policy covers data processing activities related to our website and mobile applications, including applications published or distributed through Google Play, Apple App Store, and other legitimate app marketplaces and channels. The applications support environmental technology development, technical consultation, technical services, technology transfer, environmental equipment development and maintenance, wastewater treatment, waste gas treatment, solid waste technical services, environmental engineering design and consulting, cleaning service operations, landscaping project management, and sales management of water supply and drainage equipment, hardware and building materials, and water treatment chemicals.

2. Data We Collect

2.1 Information You Provide

• Business contact details such as name, company, country, phone number, and email address.
• Project requirements, support requests, and communication records sent through forms, email, or in-app support tools.
• Account registration data for enterprise management app functions when account systems are enabled.

2.2 Information Collected Automatically

• Device information: operating system, device model, language, app version, and diagnostic metadata.
• Usage information: feature interactions, in-app events, session duration, navigation flow, and crash reports.
• Network and log information: IP address, request timestamps, referral sources, and regional indicators.
• Advertising identifiers and consent-related status where applicable for monetized app versions.

2.3 Sensitive Data

We do not intentionally collect sensitive personal data unless it is required by contract and legal basis, and only with explicit safeguards. If sensitive data processing is required for a project, we implement additional controls and written agreements.

3. How We Use Information

• Provide and operate website and mobile app services.
• Deliver environmental technical services and related support.
• Process requests, respond to inquiries, and provide customer support.
• Improve service quality, product features, and user experience.
• Ensure security, fraud prevention, system monitoring, and incident response.
• Comply with legal obligations, regulatory requirements, and app marketplace rules.
• Display and measure advertising in ad-supported app versions, where legally permitted.

4. Legal Bases for Processing

Depending on jurisdiction, we process personal data under one or more legal bases:

• Contractual necessity for delivering agreed services.
• Legitimate interests such as service reliability and security, balanced against user rights.
• User consent, including cookie consent and advertising consent where required.
• Compliance with legal obligations and lawful authority requests.

5. Cookies, SDKs, and Similar Technologies

We may use cookies, local storage, analytics SDKs, crash diagnostics SDKs, and advertising SDKs for functionality, security, analytics, and monetization. Depending on your region, you may be presented with consent or preference controls.

6. Advertising and Monetization Compliance

Some app versions include ad monetization. We may integrate one or more advertising platforms, including but not limited to Google AdMob, Google Ad Manager, AppLovin MAX, Unity Ads, ironSource, Meta Audience Network, Pangle, Mintegral, InMobi, Liftoff, Chartboost, Vungle, Start.io, Smaato, Amazon Publisher Services, and other compliant mediation or demand partners.

6.1 Ad Formats Used

• App Open Ads (splash/open-screen placements).
• Rewarded Video Ads.
• Interstitial Ads.
• Banner Ads.
• Native Ads where applicable.

6.2 Advertising Data and Controls

• Advertising identifiers and device data may be processed for ad delivery, frequency capping, and anti-fraud.
• Where required, we collect and transmit consent signals under applicable frameworks.
• Users can reset ad identifiers and change ad personalization settings in device and platform controls.
• Children and teen safeguards are applied according to app settings, local law, and store policy requirements.

7. International and Regional Compliance

We serve users globally and adapt processing to local legal requirements. Depending on your location, rights and requirements may apply under laws and frameworks such as GDPR (EU/EEA), UK GDPR and UK Data Protection Act, Swiss FADP, CCPA/CPRA and other US state privacy laws, Canada PIPEDA, Australia Privacy Act, Brazil LGPD, Japan APPI, South Korea PIPA, Singapore PDPA, India DPDP Act, and other local regulations.

8. App Marketplace Policy Adaptation

We align our app practices with major marketplace policies, including but not limited to:

• Google Play User Data Policy, Families Policy Requirements, and Ads Policy requirements.
• Apple App Store Review Guidelines, App Privacy requirements, and ATT framework requirements where applicable.
• Marketplace-specific disclosure obligations related to data collection, sharing, and ad tracking behavior.

9. Children and Age-Appropriate Use

Our services are primarily business-oriented and are not intentionally directed to children unless a dedicated, compliant product experience is explicitly provided. When age-sensitive audiences may access an app, we apply appropriate restrictions including content filtering, reduced data collection, and ad controls consistent with COPPA, GDPR-K, UK Age-Appropriate Design Code considerations, and relevant local requirements.

10. Data Sharing and Disclosure

• Service providers and technical vendors acting under contract and confidentiality obligations.
• Advertising, analytics, and cloud infrastructure partners where applicable.
• Business partners or clients where required for project execution and authorized by contract.
• Law enforcement or regulators where required by law or valid legal process.
• Corporate transaction parties in merger, acquisition, or restructuring events, subject to legal safeguards.

11. Data Retention

We retain personal data only for as long as necessary for service purposes, legal obligations, dispute handling, and enforcement of agreements. Retention periods vary by data type, legal requirements, and contractual commitments.

12. Data Security

We apply technical and organizational safeguards including access control, encryption in transit where applicable, secure development practices, least-privilege controls, and monitoring. No system is absolutely secure, but we continuously improve our protection program.

13. Your Rights

Depending on location, you may have rights to:

• Access, correct, delete, or restrict processing of personal data.
• Object to certain processing, including direct marketing and some profiling activities.
• Withdraw consent where processing is based on consent.
• Receive data portability where applicable.
• Appeal or complain to a supervisory authority.

14. Cross-Border Data Transfers

Where data is transferred across borders, we use lawful transfer mechanisms appropriate to the jurisdiction, such as contractual safeguards, adequacy decisions, or other legally recognized transfer tools.

15. Third-Party Links and Services

Our website and apps may reference third-party services. Their privacy practices are governed by their own policies. We recommend reviewing those policies before using external services.

16. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. Material updates will be communicated by website notice, in-app notice, or other appropriate channels.

17. Contact and Data Requests

For privacy inquiries, rights requests, or complaints, contact us at support@czlubantech.com. For enterprise account matters, you may also contact guozhihui1@czlubantech.com. We will respond within a reasonable timeframe based on applicable law.